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An IT help desk job salary can depend on the company and where you work. Rewarding IT careers often begin on the help desk and the support field is booming at the moment. Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth.
Research and compare the top-rated help desk technician training programs online and in your area. Click the link in the email we sent to to verify your email address and activate how to become a help desk engineer your job alert. IT Help Desk Technicians work with Desktop Support Engineers to adequately provide their clients with satisfactory service, no matter their problem.
Help Desk Technician Career Path & Training
For entry-level service desk work, you’ll need to understand basic computer functionality and a beginner’s understanding of your company’s services. Many companies hire entry-level employees without requiring a college or advance degree, and they’ll train you on the job. Employment of help desk technicians and computer support specialists is expected to increase by 9% from 2020 to 2030, just about inline with the 8% average for all occupations.
The difference in salaries is information engineers making $52,559 higher than help desk engineers. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. Here are examples of responsibilities from real help desk engineer resumes representing typical tasks they are likely to perform in their roles. The statements in this description represent typical elements, criteria, and general work performed.
Alternative Careers and Related Jobs For a Help Desk Technician
Additionally, information engineers earn a higher salary in the technology industry compared to other industries. Additionally, help desk engineers earn an average salary of $67,498 in the finance industry. An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with. Support technicians rely on advanced software in order to offer more efficient customer service. Core IT help desk software features include IT ticket management and risk detection.
For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. An IT help desk is essentially a tool to help organize customer queries and complaints. It uses ticketing services that assign customers to the right person to help. This means customer requests are handled more quickly and efficiently. Nowadays, IT help desk support engineers rely on advanced software in order to speed up the ticketing process. Locus Robotics is seeking an IT Help Desk candidate who is detail-oriented, thorough, and organized to join our growing team.
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Desktop support specialists tend to make the most money in the finance industry by averaging a salary of $53,933. In contrast, help desk engineers make the biggest average salary of $67,498 in the finance industry. An IT Help Desk Technician is responsible for providing technical support https://remotemode.net/ and assistance. They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again. They provide you with the necessary support you need with all your assets and processes.
- For example, if your printer wasn’t working, you would call a help desk.
- Of course, the more the tiers, the greater the challenge of providing a coordinated response.
- Designed by Diller Scofidio + Renfro in collaboration with Gensler, the museum offers free general admission.
- All the apps are very handy as we have the best customer success consultants working together with our Sales Director.
- Along with Director, Technology and Applications Manager, the Help Desk Engineer (HDE) supports approximately 200 employee and contract staff.
One of the most important traits of an excellent help desk technician is the willingness to learn. Humility and the capacity to accept constructive criticism from peers are required for a readiness to learn. This trait is highly appealing to businesses; almost every firm wants to hire people who are lifelong learners. If moving beyond the help desk is your objective, increasing your desire to learn can help you get there. It will also enable you to hone your help desk abilities in order to better support end consumers. A service desk can definitely help you resolve your printer issues, but it will also look at your current setup and make improvements to promote business efficiency.
In this position, you will be responsible for providing technical assistance and support to employees with computer systems, hardware, or software issues. In the U.S., the average salary for a service desk role as of February 2020 is $52,488 per year, based on self-reported data. The low end hovers in the mid-30s, but more experienced and advanced roles, including analysts and managers, can easily earn in the $65,000-$80,000 range. The U.S. Bureau of Labor and Statistics correlates these salaries, indicating a mean annual wage of $55,050. To write an effective helpdesk engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included helpdesk engineer job description templates that you can modify and use.
Is help desk a good first IT job?
Entry-level help desk jobs can be an excellent way to enter the tech industry without experience. Help desk technicians are the first point of contact for anyone needing technical assistance, from customers to fellow employees.
Information engineers are known to earn higher educational levels when compared to help desk engineers. Additionally, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. The information engineer profession generally makes a higher amount of money when compared to the average salary of help desk engineers.
Help desk technician job description
Both focus solely on problem resolution without delving into overarching business process support. We are looking for an entry level Helpdesk Engineer to join our fast-growing team. The ideal candidate will be self-sufficient, requiring minimal guidance with the ability to make business critical decisions on their own. Let us understand the help desk skills required for a support agent to provide seamless customer support. For example, many colleges and universities are implementing service desks to a “one-stop shop” to accommodate students with class enrollment and financial aid services, as well as answer, direct, or escalate general inquiries. From 2014 to 2024, the BLS projects an increase of 12% for computer support specialists, with 88,000 net new jobs expected during that 10-year period.
Is helpdesk a dead end job?
Helpdesk roles are not necessarily a dead end for an IT professional's career. There can occasionally be room for promotion and growth in some companies.